1. About these terms

These terms govern your use of the ServicePro SA platform (the "Service"), operated by ServicePro SA (Pty) Ltd. ("ServicePro SA", "we", "us"). By booking a service, using the app, or otherwise using the Service, you agree to these terms. If you don't agree, please don't use the Service.

2. What ServicePro SA is (and isn't)

ServicePro SA is a booking and workshop-management platform that connects customers with independent vehicle service centres ("Centres"). Each Centre is an independent business, not an employee, agent or franchise of ServicePro SA. ServicePro SA is not itself a vehicle repair or service provider — the actual service on your vehicle is performed by the Centre you booked with, and the Centre is responsible for the quality, safety and outcome of that work.

3. Bookings, quotes and cancellations

• A booking request is a request only — it becomes confirmed once the Centre accepts it.
• Quotes for parts/labour beyond an initial inspection require your approval before work proceeds.
• You may cancel a booking or request a different date via the link sent in your booking confirmation. Cancellation does not guarantee a refund of any deposit already paid — refund terms are set by the individual Centre.

Cancellation, Rescheduling & No-Show Policy

Cancellation & rescheduling cut-off

• Standard bookings: you may cancel or reschedule a scheduled service booking free of charge up to 24 hours before the scheduled appointment start time.
• Late cancellations: a cancellation or reschedule request made less than 24 hours before the scheduled appointment incurs a late cancellation fee equal to 50% of the base service call-out or diagnostic charge (or a fixed administrative fee of R250).

No-show policy

A booking is treated as a "No-Show" if:

• you are not present or reachable at the agreed service location within 15 minutes of the start of the appointment window; or
• you do not provide access to the premises, vehicle, or equipment the Centre needs to perform the booked service.

In the event of a No-Show, you will be charged 100% of the standard call-out/diagnostic fee (or a fixed no-show charge of R500), and any deposit already paid for that time slot is forfeited.

Platform / Centre rights

• A Centre may decline to accept further automated online bookings from a customer who accumulates two (2) or more consecutive No-Shows or late cancellations without full pre-payment.
• If a Centre cancels an appointment due to unforeseen technician unavailability or operational delays, you will be offered immediate priority rescheduling or a 100% refund of any fees already paid for that booking.

4. Pricing and payment

Prices for services are set by the individual Centre, not by ServicePro SA. Online payments are processed through PayFast; by paying online you also agree to PayFast's own terms. Invoices are issued by the Centre for the work performed.

5. Your account

If you're a Centre or staff member with a login, you're responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised access — warren.pottas@serviceprosa.co.za.

6. Acceptable use

You agree not to use the Service to submit false booking or vehicle information, attempt to access another Centre's or customer's data without authorisation, or interfere with the normal operation of the Service.

7. Communications

By booking through ServicePro SA, you consent to receiving booking confirmations, quotes, invoices and service reminders via WhatsApp, SMS and/or email. These are transactional messages necessary to deliver the Service, not marketing.

8. Liability

ServicePro SA provides the booking/management platform; we are not responsible for the standard of workmanship, parts, or advice provided by a Centre. Any dispute about the quality of a service performed should be raised directly with the Centre in the first instance. To the extent permitted by law, ServicePro SA's total liability for any issue arising from your use of the platform itself (as distinct from the Centre's workmanship) is limited to the total fees paid by you to ServicePro SA in the 3 months preceding the claim.

9. Consumer Protection Act

Nothing in these terms is intended to limit any right you have under the Consumer Protection Act, 2008, that cannot lawfully be excluded.

10. Your privacy

Our Privacy Policy explains what personal information we collect and how we use it, in line with the Protection of Personal Information Act (POPIA).

11. Changes to these terms

We may update these terms from time to time. Continued use of the Service after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute will be subject to the jurisdiction of the South African courts.

13. Contact us

Questions about these terms: warren.pottas@serviceprosa.co.za